These policies apply to all orders placed through jaykur.ca. By placing an order you agree to the terms below.
1. Shipping & Delivery
Where we ship
We currently ship within Ontario only. If you are outside Ontario and would like to order, please contact us and we will arrange delivery for you directly.
Shipping rates
Shipping costs vary depending on the product and its size. Your exact shipping cost is calculated automatically and shown at checkout before you pay. Free local pickup is also available, as described below.
Local pickup
Local pickup is free and available at Ridgeway Plaza, Mississauga. Select it at checkout and we will contact you to arrange a collection time once your order is ready. Orders not collected within 14 days of being ready may be cancelled, and a cancellation fee may apply.
Turnaround and delivery times
Most items are handmade to order. Our typical turnaround is 5 to 10 business days before dispatch. For custom and engraved pieces, this period begins once you have approved your proof, not when the order is placed.
Turnaround is an estimate, not a guarantee. Larger orders, wedding quantities and busy seasons such as Ramadan, Eid and the December holidays may take longer. If you need an item by a specific date, please contact us before ordering so we can confirm whether it is achievable.
Once dispatched, delivery is handled by the carrier and timing is outside our control.
Addresses
Please check your shipping address carefully. We are not responsible for orders delivered to an address entered incorrectly at checkout. If a parcel is returned to us as undeliverable we will contact you; reshipping is charged at the original shipping rate.
2. Returns, Refunds & Cancellations
Ready-made items
We accept returns on ready-made, non-personalized items within 14 days of delivery.
Items must be unused and in resalable condition. The original packaging is not required, but the item must be packed securely enough to reach us undamaged. Items that arrive back damaged because of inadequate packing cannot be refunded.
Return shipping is paid by the customer. We recommend a tracked service, as we cannot refund items that do not reach us. Once your return arrives and is inspected we will refund the purchase price to your original payment method within 5 to 10 business days. Original shipping charges are not refunded.
Custom and personalized items
Personalized, engraved and made-to-order items cannot be returned or refunded, because they cannot be resold. This includes any item carrying a name, date, message, photograph, logo or custom design, and any piece made to your chosen colors, scents or dimensions.
This does not affect your rights where an item arrives damaged or where we have made an error.
Proofs and approval
For engraved and custom work we email you a digital proof before production begins. Please check spelling, dates, names and layout carefully.
- If we make an error — the finished piece does not match your approved proof — we will remake it at no cost to you.
- If an approved proof contains an error — a misspelling or wrong date that you approved — a remake can be arranged at your cost.
Production does not begin until you approve your proof, so please reply promptly to avoid delays.
Damaged or faulty items
If your order arrives damaged or faulty, contact us within 24 hours of delivery.
We require photo and video evidence of the damage, including the outer packaging, before a replacement can be arranged. Please keep all packaging until the matter is resolved.
Where damage is confirmed we will send a replacement at no charge. If the item cannot be remade we will issue a full refund including shipping.
Cancellations
Ready-made items
- Cancelled on the same day the order is placed — full refund
- Cancelled after one day — a cancellation fee of 15% of the product value applies; the balance is refunded
Custom and personalized items
- Cancelled on the same day the order is placed — full refund
- Cancelled after one day — no refund, as materials are prepared and production is scheduled
Cancellation takes effect when we receive your message, not when it is sent.
How to reach us about a return, cancellation or damaged item
Any of the following are accepted:
- Email — Jaykur.ca@gmail.com
- The form on our Contact page
- Instagram direct message
- Facebook message
Please include your order number so we can find your order quickly.
3. Terms & Conditions
About us
Jaykur is a registered business in Ontario, Canada.
Mississauga, Ontario
Email: Jaykur.ca@gmail.com
HST Registration No. 716816350 RT0001
Prices and payment
All prices are in Canadian dollars (CAD) and exclude tax. Applicable sales tax is calculated and shown at checkout, and our HST registration number appears on your receipt.
Payment is taken in full at the time of ordering. Your order is confirmed once payment clears.
Because our pieces are handmade, prices reflect the size and detail of the design shown. Simpler or larger versions may be quoted differently; please contact us before ordering to confirm pricing for any variation.
Handmade variation
Every item is made by hand. Small differences in color, finish, texture and size are normal and are not considered defects. Product photographs are accurate representations, but screens vary and natural materials such as wood and wax differ between batches.
Candle safety
Never leave a burning candle unattended. Keep away from children, pets, drafts and anything flammable. Place on a heat-resistant surface, trim the wick before each use, and do not burn for more than four hours at a time. We are not liable for damage or injury resulting from improper use.
Wedding rentals
Rental items are not sold or shipped through this website. They are arranged by enquiry so we can confirm your date, location and styling.
Full rental terms — including booking deposits, damage deposits, rental periods, delivery and collection, late return, and charges for loss or damage — are provided in writing at the time of enquiry and must be agreed before a booking is confirmed.
Intellectual property
All content on this website, including photographs, designs and text, belongs to Jaykur and may not be reproduced without permission.
When you supply artwork, a logo or a photograph for engraving, you confirm that you have the right to use it. We cannot reproduce third-party trademarks or copyrighted material without proof of permission.
We may photograph completed work for our portfolio and social media. If you would prefer your order not be shown, please tell us when you order.
Liability
Our liability for any order is limited to the amount you paid for it. We are not liable for indirect losses, including losses arising from delivery delays outside our control.
Privacy
We collect only the information needed to process your order and contact you about it. We do not sell or share your details. If you have any questions about your information, email Jaykur.ca@gmail.com.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it.
Changes
We may update these policies from time to time. The version shown here at the time you place your order is the one that applies.
Questions
Email Jaykur.ca@gmail.com and we will be glad to help.